How does accreditation make your job easier?
A common reaction by the employees in any organisation to the news that it is to become accredited is a groan and the plea, “Not more forms! Don’t we have enough bureaucracy?”
Accreditation actually commonly minimises the amount of administration required because procedures and practices become part of the day-to-day ‘good practice’ that everyone performs.
Staff in accredited healthcare organisations typically say that benefits include:
- The knowledge and power to improve services for patients
- Confidence that the organisation is providing good services and has built-in mechanisms to ensure it is continually working to improve services
- An improved culture, staff morale and more open staff-management relations
- Improved efficiency and accountability
- A reduction in the number and seriousness of complaints and incidents
- Knowing that they work for and are part of an organisation that takes quality and good practice seriously and is prepared to be independently assessed to national standards
- Awareness that consistently high quality care is being provided
- More opportunities for training and professional development
- Pride in the organisation and the work that is done
Employees should be consulted and have a significant input into an organisation’s initial accreditation and ongoing service improvements.
How does accreditation improve services for patients?
“What standard of care would I expect a member of my family to receive?” is a common benchmark that medical and healthcare practitioners use to measure themselves against.
Patients want high quality healthcare provided by competent, dedicated staff who they can trust and work in a safe and comfortable environment.
Accreditation of healthcare improves the quality and effectiveness of the services being provided to patients.
It is the expectation of the CSAA that all accreditation schemes will be centred around the needs of patients and carers.
And it is not just about making sure that clinical services are as good as they can be but also that they continually improve.
Services which have quality accreditation:
- Communicate with patients about their condition and treatment in a way that they can understand
- Treat each patient as an individual with respect and dignity
- Listen to patient’s views and opinions and provide them with information
- Have high standards of cleanliness and hygiene
- Provide choice whenever possible
- Focus on what the patient wants
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